When you open the message there will be a Hypertext Link that you can click on to directly take you to the "Web Based" App:
After we send you a "Secure Message" you will receive a TEXT notification that you have a new Secure Message
If you choose you can use "Secure Delivery" without loading an App on your phone
Please note: "Secure Delivery" requires that you have DATA Service. If you are in an area that does not have DATA or WIFI service available you will not be able to retrieve the encrypted message. If you find yourself in this situation, please contact the answering service for the full message. All messages sent will have the following elements unsecured: Who the caller is requesting, the type of call (Hospital, Patient, Consult, etc.) and the callers contact number. In order to be HIPAA and HITECH compliant all PHI must be encrypted.
No Matter the "Smart Phone" you are using, as long as its newer (all Apple, All Android, All Windows and Blackberry with OS 6 or newer) you can retrieve your "Secure Messages" without loading an App on your phone.
*Android users will have to select which program to use to open the link. If you have downloaded the app, select it and check off always. If not use your browser.